To secure your stay, a 50% deposit is required at the time of booking, with the remaining balance due before check-in. We recommend booking early — our properties are popular and fill quickly!

Booking dates are fixed once confirmed. Please book when your plans are certain, as we can’t guarantee availability for changes.

We have a strict no-refund policy for confirmed bookings. We strongly recommend travel insurance for added peace of mind.

Refunds for early departures or unused nights aren’t available. We hope you enjoy your full stay with us!

Check-in is from 3:00 PM and check-out is by 10:00 AM. This allows us time to clean and prepare for the next guests.

Yes — subject to availability. Early check-in (from 12:30 PM) or late check-out (until 12:00 PM) is available for $95 AUD. Please reach out in advance to arrange this.

All of our homes offer contactless self-check-in using a keyless entry system or lockbox. Your unique code will be shared 24 hours before arrival.

Yes! Each guest receives fresh linen and one plush towel. You're welcome to bring extras if needed.

Only registered guests listed on your reservation are permitted. This helps us maintain a quiet, safe environment for everyone.

Infants are welcome! Please note, our homes are not baby-proofed. A travel cot can be provided for a $50 setup fee — just let us know when booking.

Yes, all properties include complimentary high-speed Wi-Fi. Details will be provided prior to check-in and also available in your welcome guide.

If applicable, one access fob will be provided. Additional fobs cannot be issued, so we suggest coordinating shared facility use with your group.

Our properties are strictly no-party zones. Please keep noise to a minimum, especially after 10:00 PM, out of respect for neighbours.

Some of our homes may be pet-friendly — please check the listing or message us before booking. Restrictions and cleaning fees may apply.

We’re here to help! If something isn’t right, reach out and we’ll resolve it as quickly as possible.

We are not responsible for lost or damaged belongings, so we recommend storing valuables securely and considering travel insurance for added peace of mind. However, if you misplace something, please notify our team as soon as possible. We’ll coordinate with our cleaning staff to search the property and do our best to assist in locating your item. Shipping fees will apply.

While we take every precaution to provide a safe space, guests are responsible for their own safety and use of the property.

Please leave the home tidy, take out the rubbish, and place used towels in the laundry basket. No need to strip the beds — we’ll take care of the rest.

We don’t offer luggage storage at this time, but we’re happy to recommend nearby services if needed.

Let us know as soon as possible! We’ll do our best to locate and return your items. Shipping fees will apply.

We accept major credit cards and bank transfers. Full payment details will be provided at the time of booking.

Yes! We offer special rates for stays over 7 or 30 days. Contact us directly for details.

All homes include high-speed Wi-Fi, a Nespresso machine, fully equipped kitchen, toiletries, fresh linens, towels, and a guest guide with local recommendations.

All of our properties are strictly non-smoking. Additional cleaning fees apply if this rule is breached.

Please notify us right away so we can repair or replace items promptly.

After your stay, you’ll receive a request to leave a review. Your feedback helps us improve and grow — thank you!

By following house rules, communicating openly, and treating the property with care, you help us maintain a five-star experience for all guests.

Each property includes a local guide with nearby dining, shopping, and attractions. If you’d like tailored recommendations, just ask!

While we do our best to notify guests of local activity, nearby construction is sometimes outside our control. We appreciate your understanding.