Question 1

What are your booking policies?

Accepted Answer

To secure your stay, a 50% deposit is required at the time of booking, with the remaining balance due before check-in. We recommend booking early — our properties are popular and fill quickly!

Question 2

Can I modify my booking?

Accepted Answer

Booking dates are fixed once confirmed. Please book when your plans are certain, as we can’t guarantee availability for changes.

Question 3

What is your cancellation policy?

Accepted Answer

We have a strict no-refund policy for confirmed bookings. We strongly recommend travel insurance for added peace of mind.

Question 4

Can I get a refund if I check out early?

Accepted Answer

Refunds for early departures or unused nights aren’t available. We hope you enjoy your full stay with us!

Question 5

What time is check-in and check-out?

Accepted Answer

Check-in is from 3:00 PM and check-out is by 10:00 AM. This allows us time to clean and prepare for the next guests.

Question 6

Can I request an early check-in or late check-out?

Accepted Answer

Yes — subject to availability. Early check-in (from 12:30 PM) or late check-out (until 12:00 PM) is available for $95 AUD. Please reach out in advance to arrange this.

Question 7

How do I access the property?

Accepted Answer

All of our homes offer contactless self-check-in using a keyless entry system or lockbox. Your unique code will be shared 24 hours before arrival.

Question 8

Are linens and towels provided?

Accepted Answer

Yes! Each guest receives fresh linen and one plush towel. You're welcome to bring extras if needed.

Question 9

Can I have guests over during my stay?

Accepted Answer

Only registered guests listed on your reservation are permitted. This helps us maintain a quiet, safe environment for everyone.

Question 10

What if I’m bringing an infant?

Accepted Answer

Infants are welcome! Please note, our homes are not baby-proofed. A travel cot can be provided for a $50 setup fee — just let us know when booking.

Question 11

Is there Wi-Fi?

Accepted Answer

Yes, all properties include complimentary high-speed Wi-Fi. Details will be provided prior to check-in and also available in your welcome guide.

Question 12

How do I access shared facilities like a gym or pool?

Accepted Answer

If applicable, one access fob will be provided. Additional fobs cannot be issued, so we suggest coordinating shared facility use with your group.

Question 13

Can I throw a party or event?

Accepted Answer

Our properties are strictly no-party zones. Please keep noise to a minimum, especially after 10:00 PM, out of respect for neighbours.

Question 14

Are pets allowed?

Accepted Answer

Some of our homes may be pet-friendly — please check the listing or message us before booking. Restrictions and cleaning fees may apply.

Question 15

What happens if there’s an issue during my stay?

Accepted Answer

We’re here to help! If something isn’t right, reach out and we’ll resolve it as quickly as possible.

Question 16

What if I lose a personal belonging during my stay?

Accepted Answer

We are not responsible for lost or damaged belongings, so we recommend storing valuables securely and considering travel insurance for added peace of mind.

However, if you misplace something, please notify our team as soon as possible. We’ll coordinate with our cleaning staff to search the property and do our best to assist in locating your item. Shipping fees will apply.

Question 17

What if I’m injured during my stay?

Accepted Answer

While we take every precaution to provide a safe space, guests are responsible for their own safety and use of the property.

Question 18

What should I do before checking out?

Accepted Answer

Please leave the home tidy, take out the rubbish, and place used towels in the laundry basket. No need to strip the beds — we’ll take care of the rest.

Question 19

Can I store my luggage after check-out?

Accepted Answer

We don’t offer luggage storage at this time, but we’re happy to recommend nearby services if needed.

Question 20

What if I leave something behind?

Accepted Answer

Let us know as soon as possible! We’ll do our best to locate and return your items. Shipping fees will apply.

Question 21

What payment methods do you accept?

Accepted Answer

We accept major credit cards and bank transfers. Full payment details will be provided at the time of booking.

Question 22

Do you offer discounts for longer stays?

Accepted Answer

Yes! We offer special rates for stays over 7 or 30 days. Contact us directly for details.

Question 23

What amenities are included?

Accepted Answer

All homes include high-speed Wi-Fi, a Nespresso machine, fully equipped kitchen, toiletries, fresh linens, towels, and a guest guide with local recommendations.

Question 24

Is smoking allowed?

Accepted Answer

All of our properties are strictly non-smoking. Additional cleaning fees apply if this rule is breached.

Question 25

What should I do if something breaks?

Accepted Answer

Please notify us right away so we can repair or replace items promptly.

Question 26

How do I leave a 5-star review?

Accepted Answer

After your stay, you’ll receive a request to leave a review. Your feedback helps us improve and grow — thank you!

Question 27

How can I help ensure a great stay for everyone?

Accepted Answer

By following house rules, communicating openly, and treating the property with care, you help us maintain a five-star experience for all guests.

Question 28

What attractions or activities are nearby?

Accepted Answer

Each property includes a local guide with nearby dining, shopping, and attractions. If you’d like tailored recommendations, just ask!

Question 29

What if there’s construction nearby?

Accepted Answer

While we do our best to notify guests of local activity, nearby construction is sometimes outside our control. We appreciate your understanding.

Frequently Asked Questions